• Fast Track Implementation - start using immediately!
• Solve problems faster with the unique Learning-Based troubleshooting technology
• Auto-escalate overdue Call Tickets automatically
• Built-in Return Material Authorization (RMA) Tracking
• Built-in Contracts to track customer billing by days, hours, annual, incidents, dollars, perpetual and warranty period
• Advanced reporting spots problem customers, products and services
• Integrated to standard E-Mail (cc:Mail, MS Mail, MHS), pager, and network notification for Call Ticket routing, notification and customer response
• Easy import/export of customer database
• Integration to Remote Control

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